Garrett's Portfolio

Work Experiences

Futuri Media

Seven Hills, OH

Support Engineer

February 2022 - Present

Provide technical support and assistance to customers with software and hardware related issues via phone or email
Troubleshoot software problems remotely using SSH connections to identify and resolve issues
Develop, modify and maintain Python scripts and programs to support data input into MySQL databases
Create and maintain web pages using PHP and HTML
Collaborate with cross-functional teams to identify and solve complex technical issues
Develop and maintain technical documentation related to software solutions and support processes

Ron Marhofer

Cuyahoga Falls, OH

Web Developer

September 2017 - April 2020

Collaborate with development teams to discuss, analyze, or resolve usability issues
Review and update web page content or links in a timely manner
Develop and implement online marketing and digital advertising strategies
Track, compile, and analyze website usage data using Google Adwords and Analytics
Upgrade website systems by conferring with vendors and services; developing, testing, evaluating, and installing enhancements or new software

PAK Computers

Cuyahoga Falls, OH

Manager/PC Technician

January 2015 - February 2016

Consulted with customers and businesses to design and build custom computer systems; utilized the most cost effective and efficient components to fit their specific needs while maintaining quality and performance
Personally addressed all customer concerns and suggestions; increased customer satisfaction rating by 24%
Documented all store transactions and set weekly sales goals; increased annual store profits by 16%
Diagnosed system failures, bugs and provided bug fixes and solutions to restore functionality; managed customer technical questions and issues on-site, via phone or RDP
Installed and configured LAN and WAN networks; analyzed network and managed preventative maintenance

Education

Java Full-Stack Development Certification

Tech Elevator

May - August 2017

Completed a 14-week Java coding bootcamp learning how to develop dynamic web based software systems using the Java programming language and platform.

CompTIA A+ Certification

Stark State University

December 2014 - April 2015

Acquired the essential skills and information needed to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of personal computer hardware and operating systems.

Professional Skills

Top Skills

Java

Java Language Fundamentals: variables, data types, loops, conditional statements, exception handling, collections framework, I/O.

Web Development

Web Application Development: HTML, CSS, Javascript, jQuery, Servlets, JSP, Spring Web MVC, Tomcat.

SQL

Database Programming: JDBC, table design and creation, SQL queries and DML, PostgreSQL, E/R diagrams.

Other Skills

Git AngularJS Angular PHP MySQL Python Unix Shell Remote SSH AWS Grafana Loki

Testimonials

Garrett is a proactive and tireless contributor who would make a great addition to any team. I have known Garrett for close to 20 years, from our primary education days to when we were servers at Outback Steakhouse. During our time working together he always showed a strong set of core values, specifically he excelled in customer service, teamwork, and problem solving in a high-stress and fast paced environment. Garrett was always willing to go above and beyond to make a customer happy or keep the restaurant running as efficiently as possible. For example, you would never see him with empty hands during a shift, whether it was carrying ice to the bar or helping another server run food to a table. More recently I have seen Garrett flourish and grow his technical knowledge at Pak Computers. Since I no longer live in Northeast Ohio, I would send friends and family who needed tech support to Garrett where he would quickly resolve their issues. Even as an Electrical Engineer I collaborated with Garrett on my own PC build for home use because he has immersed himself in the latest technology. With his core skills, love of technology, and knowledge of Java I have no doubt Garrett will be a definitive asset to your team!

Mike Wilson

Engineering Supervisor, Yazaki North & Central America

Garrett and I have worked on multiple projects together and always seemed to find an out-of-the-box solution when faced with a difficult problem. His resourcefulness, excellent teamwork, and desire to do his absolute best brought about a harmonious union between our skills which led to well organized and timely results.

Justin Jones

Software Engineer III, Bullhorn